Your company's reception sign-in
For a company in a building let to several: what your sign-in shows, what you can do with it, who receives your fire-warden list, and why some of the building's things are not on your page.
Set up by whoever runs the building. If you need one and do not have one, they are the person to ask — not us.
This page is yours, and only yours
You are one company in a building that has several. Your sign-in shows your visitors and nothing else: the people in the building to see one of your colleagues, the ones you are expecting later, and your own arrival codes.
The heading carries your company's name, and the sentence under it says in as many words what the list covers. Read it once. The count you see is never the building's count — there are other people inside, for other companies, and somebody else is counting them.
Nobody in another company can see your visitors either. The building's own staff can, because they run the front desk and the fire drill.
What you can do
Everything a front desk does, for your own people.
- Sign a visitor in — with a host from your company, or with nobody in particular, and either way they count as yours
- Sign your own visitors out
- Print a badge for one of your visitors
- Invite somebody for another day; they get the time, who they are seeing, and a six-character code to type on arrival
- Read an arrival code back to somebody who has lost the email
Signing somebody in without naming a host is fine. A courier or a candidate whose interviewer is running late still counts as your visitor, and still appears on your roll call.
Your fire wardens — the one thing here you must keep current
When an emergency broadcast starts, your company is sent its own roll call: your visitors, their names, who they came to see, and how long they have been in.
The box on your page is who receives it. Put your fire marshals in it, one address per line, and check it when they change. Nobody else can do this for you — the building does not know who your marshal is, and this is the only thing in Mirra you are asked to keep up to date.
Your copy says at the top, in capitals, that it is NOT the building's roll call and who holds the full one. That sentence is there so that nobody standing in a car park with three names mistakes them for everybody who is inside.
If that box is empty and nobody at your company has a Mirra sign-in, your company receives no roll call at all. The building still has your visitors on its own list; you would simply not be sent a copy.
“Please send them to the front desk”
Sometimes a sign-in will not go through, and you are asked to walk the visitor to reception.
You are not told why, and that is deliberate rather than unhelpful. The reason is the building's own record of that person — a document it requires and has not seen, or a decision its owner has made about them. It is the building's judgement, it is about somebody who is not your employee, and the person who can act on it is at the desk.
Walk them down. Reception can see what is wrong, and very often it is something they can fix on the spot.
You cannot override it, and neither can anybody else in your company. That is the same rule in both directions: the building does not get to decide who your visitors are, and you do not get to decide who the building lets in.
What is not on your page, and why
Some things you might expect are the building's rather than yours.
What the building can see of yours
Your landlord sees the whole building, grouped by company, with your visitors under your name. That is the point of the arrangement: one desk, one alarm, one list.
Two things are worth knowing because you cannot tell from your own screen. A visitor's employer and phone number are held once for the whole building rather than once per company — so if somebody has visited another tenant before, you will see the details already on file, and you cannot change them. And a badge number counts up across the whole building each day, so the number on your visitor's badge says roughly how busy the building has been.
Neither is a way into anybody's visitor list. Both are worth knowing before somebody notices and wonders.
If your tenancy ends
Your sign-ins stop working, and the message says why — that your company is no longer listed in the building. It is not a fault and there is nothing to fix at your end.
Your visitor history stays with the building, because a fire investigation is entitled to know who was seeing whom. If you need a copy of it, ask the building's owner before you go.
Related
- Buildings with more than one company in themOne reception desk, several companies upstairs: name the occupiers, give each their own sign-in that sees only their visitors, and the evacuation roll call goes out to each company's own fire wardens as well as to you.
- The visitor guestbookTurn a screen into a reception sign-in book: visitors sign themselves in, hosts are told, a badge prints, and when the alarm goes everyone who needs it is sent the list of visitors who are still signed in.
- Emergency broadcastHow to take every screen on the account at once with one message, using a template and a two-step confirmation — and how to wire a physical button to a screen to do the same thing.
- Your dataSet how long Mirra keeps assistant transcripts, presence and the activity log, take a copy of everything held about your household, and close the account for good.