Terms and conditions
Last updated 27 July 2026
These terms
These terms govern your use of Mirra: the web portal, the software that runs on your screens, the voice relay and the public API. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are entitled to bind it.Twinassistant, Spaceworks, Benton Park Road, Newcatle Upon Tyne,United Kingdom, NE77LX
2. Your account
You are responsible for keeping your password safe and for everything done under your account. Tell us promptly if you think someone else has access. We may suspend an account that is being used to break these terms, and we keep an audit log of significant actions — including the IP address a request came from — for that purpose.You must be 18 or over to hold an account.
3. Plans, screens and limits
Each plan sets how many screens you can pair, how many people you can add, which features are unlocked and how much of the assistant you can use each month. Those limits are enforced by the software, and they are shown on the Plan page. We may change plan contents and pricing; if a change affects a plan you are already on, we will tell you before it takes effect and you may cancel.The assistant allowance is metered in tokens, together with the amount of speech transcribed and synthesised. When the monthly allowance is used up the assistant stops until the next period or until you upgrade. Everything else on your screens keeps working.
4. Payment
Paid plans are billed monthly in advance through Stripe. Card details are handled by Stripe and never by us. Subscriptions renew automatically until cancelled, and you can cancel at any time from the Plan page; access continues to the end of the period you have paid for.5. Your content
Photos, layouts, task lists, calendar connections and everything else you put into Mirra remain yours. You grant us only the permission needed to run the service — to store your content, transmit it to your own screens, and process it through the providers listed in the privacy policy.Any member of an account can download a copy of what it holds, at any time, from the portal. Photographs are listed with links to download rather than packed into that file, and credentials are left out of it; section 13 of the privacy policy sets out exactly what is and is not in it.
You are responsible for having the right to display what you upload, and for the people depicted in it. Do not upload anything unlawful, and do not enrol someone for face recognition who has not agreed to it.
6. Acceptable use
You must not:- use Mirra for anything unlawful, or to display unlawful content;
- attempt to reach another account's data, or to bypass plan limits, feature gates or rate limits;
- resell or white-label the service except under a plan that expressly permits it;
- use the public API in a way that degrades the service for others, or share an API key outside your organisation;
- point the assistant at systems you do not control, or use it to take actions you are not entitled to take.
7. Connected services
Mirra connects to things you already own or subscribe to — calendars, Home Assistant, RSS feeds, webhooks. Those services are not ours. We are not responsible if one of them changes, breaks, revokes an authorisation or goes away, and connecting one is subject to that provider's own terms. You are responsible for the credentials you give us, and for revoking them if you stop using Mirra.8. The assistant
The voice assistant is generated by a language model. It can be wrong, it can misunderstand speech, and it can act on a misunderstanding — including by operating devices in your home. Do not rely on it for anything safety-critical, medical, financial or legal, and do not give it control of anything where a mistaken action would be dangerous.Its answers depend on providers outside our control, and availability, latency and quality may vary. We may change the underlying model.
9. Screens and hardware
Mirra is software. We do not supply the display, the compute device, the camera, the mount or the network, and we are not responsible for them. A screen needs an internet connection to stay in sync; what it shows while offline depends on what it had already loaded.10. Availability
We aim to keep the service running continuously but do not promise it. Maintenance, third-party outages and faults happen. [Placeholder: state an availability commitment if one is being offered, particularly for commercial plans, or state clearly that none is.]11. Ending the agreement
You may stop using Mirra and close your account at any time, from the portal and without asking us. Only the account owner can do it, and because it cannot be undone it asks for the owner's password and for the account name typed back before it will proceed. We may suspend or end your account if you materially breach these terms, if payment fails and stays unresolved, or if we are required to. Where it is reasonable to do so we will warn you first.A live subscription has to be cancelled first, on the Plan page — otherwise you would go on being charged for an account that no longer exists. What happens to the remainder of a period you have already paid for is the refund question left open in section 4.
When an account is closed its data — photos, layouts, transcripts, presence records, tasks, people and the credentials held for your integrations — is deleted, and the photo files themselves are removed from storage, not merely unlisted. Your screens are unpaired and return to showing a pairing code, so the hardware can be used again. Face descriptors on your own screens are not ours to delete; clear the browser data on the device or reflash it. The security log entries for the account are kept, including the record that it was closed. This is all set out in section 13 of the privacy policy, together with how long things are kept while the account is open and how to download a copy of everything before you go.
12. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that: [Placeholder: liability cap, exclusion of indirect and consequential loss, and the consumer-versus-business distinction. This is the clause most in need of proper legal drafting and it has deliberately not been written here.]Mirra is provided as it is. To the extent the law allows, we do not warrant that it will be uninterrupted or error-free, or that a connected service will keep working.